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Call centre IB/OB
With a rich history of serving diverse industries, spanning from retail to telecommunications and healthcare, our extensive experience as a call center support provider positions us as the ideal partner to elevate your business. Our call center operations seamlessly integrate with your organization, embodying your brand's voice and projecting a consistent brand image, ensuring a professional and cohesive customer experience.
Our Call Center (IB/OB) Support Services
Elevate your customer service to new heights with our versatile range of contact center solutions. Our 24/7 call center support ensures your business remains accessible to clients round the clock, including after hours, on weekends, and even during holidays. We specialize in both inbound and outbound dialing services, catering to both national and international clientele, providing a seamless and professional customer experience
Inbound Call services
Our inbound call center professionals expertly manage incoming client calls, adeptly addressing their specific requirements in alignment with our industry standards. Whether it's customer support, order processing, issue resolution, or billing inquiries, our call center agents are extensively trained and well-versed in the processes, maintaining a harmonious approach and reflecting a deep understanding of the tasks and environments they operate within
Outbound & Call services
At Ivix's outbound call center, our skilled operators employ a refined and strategic approach when reaching out to both new and existing clients. Our mission is to target specific segments and enhance customer engagement, enabling organizations to effectively promote their products, services, or conduct valuable surveys. Our state-of-the-art technology infrastructure, comprehensive training programs, rigorous quality assurance protocols, and a highly skilled call center team provide robust support. Our top-tier call center agents meticulously assess and monitor each call, recording vital information, areas for improvement, insights, and statistical reports.